Privacy Policy

Last updated: March 2026

1. Introduction

Bupilo Health Hub ("we", "our", "us") is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store and protect your personal data.

2. Information We Collect

We may collect the following personal information:

• Name, surname and contact details (phone, email, address)
• Health information relevant to care services
• Medical aid/insurance details
• Next of kin or emergency contact information
• Website usage data (cookies, analytics)

3. How We Use Your Information

Your information is used to:

• Provide home-based care services
• Create and manage personalised care plans
• Process medical aid claims
• Communicate with you about services
• Improve our services and website
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and secure storage. Health data is treated as special personal information with additional safeguards.

5. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the Information Regulator

6. Contact Our Information Officer

For privacy-related queries, contact our Information Officer:

Bupilo Health Hub
47 Anderson Street, Nelspruit, Mpumalanga, 1201
Phone: 078 651 9531
Email: info@bupilohealth.co.za